Question 1

What areas do you serve?

Accepted Answer

We serve Nairobi and its surrounding counties, including Kiambu, Machakos, Kajiado, and Murang'a. For larger commercial projects, we can coordinate nationwide. Contact us to confirm coverage for your specific location.

Question 2

Are you licensed and insured?

Accepted Answer

Yes. Crown Aluminum & Construction is fully licensed under NCA regulations and carries $2 million in general liability insurance. We provide proof of insurance and licensing before any project begins — no exceptions.

Question 3

Do you handle both residential and commercial projects?

Accepted Answer

Absolutely. We serve homeowners, property developers, and corporate clients. From a single residential window replacement to a full commercial curtain wall installation — our team has the experience and equipment for projects of any scale.

Question 4

Is the initial consultation and quote really free?

Accepted Answer

Yes — completely free with no obligation. We visit your site, discuss your needs, and provide a detailed written estimate. There is no charge and no pressure to proceed. We believe transparency starts with the first conversation.

Question 5

Will the final price match the quote?

Accepted Answer

Yes. Our quotes are fixed-price — what we quote is what you pay. We include all materials, labour, permits, and incidental costs in the initial proposal. If unforeseen conditions arise, we discuss every option with you before any adjustment. No hidden fees, no surprises.

Question 6

What are your payment terms?

Accepted Answer

We structure payments around project milestones, not arbitrary deadlines. A typical schedule: a deposit to secure materials, progress payments at key milestones, and the final balance upon satisfactory completion and walkthrough. Every milestone is spelled out in your contract upfront.

Question 7

How long does a typical project take?

Accepted Answer

It depends on scope. A window replacement may take 1-2 days. A full-storefront glazing installation typically takes 1-3 weeks. A complete building or renovation project ranges from several weeks to a few months. We provide a detailed timeline in your proposal and update you at every milestone.

Question 8

Will construction disrupt my home or business?

Accepted Answer

We minimise disruption as much as possible. Our crew maintains a clean, organised job site, works within agreed hours, and contains dust and noise to the work area. For commercial projects, we often schedule work during off-hours to avoid interfering with your operations.

Question 9

Why choose aluminum over uPVC or steel?

Accepted Answer

Aluminium offers the best balance of strength, durability, and design flexibility. It is lighter than steel (reducing structural load), more durable than uPVC (won't warp, crack, or yellow), and fully recyclable. Aluminium also accommodates larger glass panes for cleaner sightlines and better natural light.

Question 10

Where do you source your materials?

Accepted Answer

We partner with reputable suppliers for high-grade aluminium profiles, tempered and laminated safety glass, and precision hardware. Every material meets Kenyan construction standards and comes with manufacturer warranties. We do not cut corners on materials — quality is non-negotiable.

Question 11

Do you use subcontractors?

Accepted Answer

For specialised trades such as electrical, plumbing, and foundation work, we coordinate with vetted, licensed partners who meet our standards. Crown oversees every project from start to finish — you deal only with us, and we are accountable for the entire result.

Question 12

What does your warranty cover and for how long?

Accepted Answer

We provide a comprehensive workmanship warranty on all projects. The specific terms depend on the scope — typically 1-5 years on workmanship and 5-15 years on aluminium profiles and glass (per manufacturer warranties). Your warranty is documented in detail at project handover.

Question 13

What happens if something needs adjustment after completion?

Accepted Answer

We stand behind our work. If an issue arises, contact us and we respond promptly. Minor adjustments (sealant touch-ups, hardware tuning) are handled at no charge during the warranty period. We do not vanish after the final payment — your satisfaction is our reputation.

Frequently Asked
Questions

Still Have Questions?

Ready to Get Started?

Frequently AskedQuestions

Still Have Questions?

Ready to Get Started?

Frequently Asked
Questions