Privacy Policy

1. Introduction

Crown Aluminum & Construction ("we," "our," or "us") respects your privacy. This policy explains how we collect, use, store, and protect your personal information when you visit our website or use our services.

We are committed to protecting your personal data in accordance with Kenya's Data Protection Act (2019) and applicable international standards.

2. Information We Collect

We only collect information you voluntarily provide to us:

• Contact form: Your name, email address, phone number, and message
• Service inquiries: The type of service you're interested in
• Communication: Information you share via phone, email, or WhatsApp
• Analytics: With your consent, we use Google Analytics to understand how visitors use our website. This collects anonymised data about pages visited, time spent, and referral sources. No personally identifiable information is tracked

We do not collect sensitive personal data or payment information through this website.

3. How We Use Your Information

We use your information solely for:

• Responding to your service inquiries and quote requests
• Communicating about your project — estimates, timelines, updates
• Providing customer support and answering questions
• Analytics (with your consent) — to improve our website and understand visitor trends

We will never sell, rent, or share your personal information with third parties for marketing purposes.

4. Data Retention

We retain your personal information only as long as necessary to:

• Fulfil the purpose for which it was collected (e.g., completing your project)
• Comply with legal and regulatory obligations
• Resolve disputes and enforce our agreements

Typically, contact form submissions are retained for up to 2 years after project completion, or 6 months if no project is initiated.

5. Data Sharing

We do not share your personal information with third parties except:

• When required by law or legal process
• With your explicit consent
• With service providers who process data on our behalf (e.g., Web3Forms for contact form delivery) under strict data processing agreements

6. Your Rights

Under applicable data protection law, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your data, subject to legal retention requirements
• Withdraw consent at any time, without affecting the lawfulness of prior processing
• Lodge a complaint with the Office of the Data Protection Commissioner (Kenya)

To exercise any of these rights, please contact us using the details below.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our website uses HTTPS encryption for all data transmission.

8. Contact Us

If you have questions about this privacy policy or wish to exercise your data rights, please contact us:

9. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.